Frequently Asked Questions

Early check-in and late check-out are subject to room availability and may incur an additional charge.

Complimentary Wi-Fi is available throughout the hotel and in all guest rooms.

Yes. Our Front Desk can store your luggage before check-in or after check-out.

Please contact our reservations team before arrival for current pet policy details.

Charges may apply for damaged or missing hotel property. Please contact our Front Desk for details.

Breakfast inclusion depends on your booked rate. Serving hours will be confirmed at check-in.

Smoking is permitted only in designated areas.

Book through our official website or contact our reservations team directly.

Cancellation terms vary by rate plan and appear in your booking confirmation.

Room amenities vary by category and are listed on each accommodation page.

Extra beds are subject to room type, availability, and an additional charge.

Please see our Facilities page for current services and opening hours.

Private transfers can be arranged in advance through our reservations team.

Advance booking is recommended to secure your preferred treatment time.

Please contact our Front Desk for current spa opening hours.

Opening hours may vary seasonally. Please contact our Front Desk for current details.

Selected drinks and dishes may be available for takeaway.

Reservations are recommended, especially during weekends and holidays.

Please advise us in advance and our culinary team will assist where possible.

Yes. Our events team can assist with meetings, celebrations, and private functions.

Send your requirements through our contact form or contact the events team directly.

Please contact our reservations team for directions and transfer assistance.

Please contact our Front Desk before arrival for current parking arrangements.

Current packages and promotions are published on our official website.

Contact reservations with your voucher details before booking.